Frequently Asked Questions
Q.What does the price include?
A.Price includes set-up and removal of bounce houses and tents only; It does not include set up and tear down for tables and chairs. Some travel fees may apply.
Q.Do you deliver to other cities not listed on your website?
A.Yes, please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call or text us at (714) 343-1759 for a current quote.
Q.When do you set up and pick up?
A.Delivery will be between the hours of 7:00am and 12:00pm the morning of your event. If your event starts between our delivery window, we will deliver a day before. Pick up is the next day, unless same day pick up is requested. For special arrangements please call or text us at (714) 343-1759
Q.What condition will our rentals arrive?
A.All rentals are cleaned and disinfected after every use. Your rental will arrive clean, sanitized and ready for fun.
Q.Do we have to keep it plugged in the entire time?
A.Yes. An electric blower keeps air in the unit the entire time - if unplugged, it will deflate. We require an outlet within 50´ of the unit and we will provide an extension cord.
Q.What payments do you take?
A.Credit Card, Cash or Venmo. If paying with cash, please have exact change as our drivers do not carry cash.
Q.Do you require deposit?
A.Yes, all orders require a 20% credit card deposit to have your rental items secured. Deposits are non-refundable and full payment will be due at the time of delivery.
Q.What is your weather policy?
A.Please call or text us at (714) 343-1759 before 8:00am the morning of your party if you wish to cancel. We do deliver rentals in the rain. The only time we will not deliver your bounce house or tent is if winds are in excess of 25MPH. In the event you need to cancel your items please reply to the confirmation email that you received when you placed the order. Our staff will cancel the order and send a cancellation confirmation via email.
Payments are NON-REFUNDABLE but can be credited toward another event within 180 days. If not used by that time the payment will be forfeited.
Payments are NON-REFUNDABLE but can be credited toward another event within 180 days. If not used by that time the payment will be forfeited.
Q.Who will deliver our rentals?
A.Our drivers and delivery staff are friendly, helpful and knowledgeable. They will be wearing a Jumpstop t-shirt clearly identifying them as "Staff." Please feel free to ask our delivery team any questions you may have.
Q.How big are the jumpers?
A.Most of our jumpers are 13'x13'. Please note the space required for each jumper (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumpers need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jumper. The sizes listed with each jumper include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumpers? Any special requirements?
A.Check the requirements listed with each jumper. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumpers can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on grass (our favorite and best for the kids), dirt, and concrete. Sorry, we can’t set up on any type of rock as the constant rubbing will wear through the rental equipment. If we are setting up on any surface other than grass please let us know ahead of time so that we can bring the proper equipment to safely setup.
Q.What kind of water supply will I need for my water inflatable?
A.All we need is your garden hose to be hooked up to a water supply.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.
Q.Can inflatables be set up indoors?
A.Yes. All units are different sizes. We will work with you to determine if the rental you selected will fit in your location.
Q.What if there is a problem after the delivery staff has left?
A.We have staff on-call everyday until 5 PM. Please call (714) 343-1759 and we will assist you immediately
